National Research Corporation, doing business asNRC Health, is a company which provides healthcare products and subscription-based solutions in United States and Canada.[2] It was founded in 1981 and is currently based in Lincoln, Nebraska.
History
1981 - National Research Corporation was established.
1994 - Picker Institute was established and began to develop the Qualisys technology in the next year.
1998 - The company completed the acquisition of Healthcare Research Systems, Inc. for its patient experience surveys.
2001 - The company announced the purchase of Picker Institute's healthcare survey business, for new growth market.[3]
2003 -The company completed the acquisition of Smaller World Communications in Canada.
2005 -The company completed the acquisition of Geriatric Health Systems LLC, indicating the beginning of the company’s Health Risk Assessments solutions.
2006 -The company completed the acquisition of TGI Group LLC to establish The Governance Institute.
2009 - The company completed the acquisition of My InnerView, famous for its long term care quality measurement and satisfaction surveys.
2010 - The company completed the acquisition of OCS HomeCare, famous for its home health and hospice clinical and outcomes analytics.[4]
2014 - National Research Corporation completed the acquisition of Digital Assent, the first software company to publish star ratings from patient experience surveys.[5]
2016 - National Research Corporation rebrands to NRC Health.[6]
2020 - On Feb. 11th NRC Health suffered a cyber-attack which caused a company wide shutdown of operations.[7]
Awards
NRC Health annually provides Consumer Choice Awards, AHCA/NCAL Nat’l Quality Award, and Excellence in Action.[8][9][10]
2010 - NRC Health was recognized as CMS (Centers for Medicare & Medicaid Services) approved for HHCAHPS.
2012, 2013 – The company was named the largest patient satisfaction measurement firm in the U.S. by Modern Healthcare.[4]
Products and services
Products and solutions provided by NRC Health follows the "Eight Dimensions of Patient-Centered Care" philosophy.
Under this strategy, the company provides:
Patient & Family Experience
Resident & Family Experience
Employee Engagement
Physician Engagement
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program
Market Insights
Healthcare Analytics
Clinical & Outcomes Analytics
Health Risk Assessments
Patient Outreach Programs
Integrated Solutions
The Institutes
CAHPS is a survey system, including HCAHPS, CGCAHPS, HHCAHPS, NHCAHPS, Pediatric HCAHPS, ICHCAHPS.
References
^"Company Key Statistics".
^"Company Business Summary".
^"National Research Corporation Purchases Picker Institute's Healthcare Survey Business".
^ a b"Company Historical Timeline". National Research Corporation. Archived from the original on 2014-03-17.
^"New Reputation Solution Enables Healthcare Organizations to Publish Physician Reviews Online". GlobeNewswire. National Research Corporation. Retrieved 14 June 2018.
^"NRC Health rebrand: The why and how of human understanding". NRC Health. Retrieved 14 June 2018.
^Farr, Christina (2020-02-20). "Cyberattack on NRC Health sparks privacy concerns about private patient records stored by US hospitals". CNBC. Retrieved 2020-02-21.
^"Congratulations to the 2013 AHCA/NCAL National Quality Award winners". National Research Corporation. Archived from the original on 2014-03-17.
^"Consumer Choice Awards".
^"Interested in Excellence in Action winners of past years?". National Research Corporation. Archived from the original on 2014-03-17.
